Refund policy
Stronger Than Medicine
Returns & Refunds Policy
Last Updated: November 1, 2026
At Stronger Than Medicine (STM), we want you to feel confident in your purchase. Our products are made on demand and fulfilled by our print-on-demand partner, Printful. Each item is produced after an order is placed and shipped directly to the customer.
Because our products are made to order, our return and refund policy differs from that of retailers selling ready-made inventory. Please review the following information before placing your order.
1. Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or incorrectly printed, please contact STM within 30 days of receiving your order.
To help us resolve the issue, please include:
- Your order number.
- A description of the problem.
- Clear photographs showing the damage, defect, or printing issue.
We will review your claim and work with our fulfillment partner to determine an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please do not send an item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
2. Returns for Sizing Issues or Change of Mind
Because STM products are made to order, we do not automatically accept returns or provide refunds for buyer's remorse, incorrect size selection, or a change of mind.
Please review the product description, size chart, color options, and other product details carefully before placing your order.
If you have concerns about your purchase, you may contact us to discuss your situation. Any exception is subject to STM's review and applicable consumer-protection requirements.
3. Exchanges
We do not automatically offer exchanges for sizing issues, buyer's remorse, or changes in preference.
If you would like a different size, color, or design, please contact STM to discuss your options. In many cases, a new order will be necessary, and the customer may be responsible for the cost of that order.
Items confirmed to have a manufacturing defect or printing error will be handled under the damaged, defective, or misprinted items policy above.
4. Lost, Delayed, or Incorrect Shipments
If your order has not arrived by the expected delivery date, or if you receive an incorrect item, please contact STM so we can investigate.
For packages that appear to be lost in transit, contact us within 30 days after the estimated delivery date whenever possible.
If an order cannot be delivered because the shipping address supplied at checkout was incorrect or incomplete, additional shipping or reshipment costs may apply. Any resolution will depend on the circumstances and applicable requirements.
5. Items Not Eligible for Return
Except where an item is defective, damaged, misprinted, incorrectly supplied, or otherwise covered by applicable law, STM generally does not accept returns for:
- Made-to-order and custom-printed products.
- Items purchased in the wrong size or color.
- Items returned because the customer changed their mind.
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Personal-care or health and hygiene-sensitive products, where applicable.
These exclusions do not limit any rights customers may have under applicable consumer-protection laws.
6. Refunds and Replacements
If STM approves a refund, it will generally be issued to the original payment method.
We aim to process approved refunds within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
Where appropriate, STM may offer a replacement instead of a refund. We will communicate the proposed resolution with you.
7. International Orders
International orders may be subject to import duties, customs charges, or taxes imposed by the destination country. These charges are generally the customer's responsibility unless applicable law requires otherwise.
Shipping and delivery times may vary because of customs processing or other circumstances outside STM's control.
Customers ordering from countries with mandatory cancellation, return, or refund rights retain the rights provided by applicable law. Nothing in this policy is intended to waive those rights.
8. Our Print-on-Demand Fulfillment Partner
STM works with Printful to produce and fulfill orders. Your order information is shared with Printful as necessary to manufacture and deliver your purchase, as described in our Privacy Policy.
STM remains your point of contact for customer support, order concerns, returns, refunds, and replacement requests. Please contact STM rather than contacting our fulfillment partner directly about an STM order.
9. How to Request Assistance
To report a damaged, defective, misprinted, or incorrect item, or to ask a question about a potential return or refund, email:
Please include your order number, a description of the issue, and photographs when relevant. We will review your request and explain the next steps.
10. Contact Information
Stronger Than Medicine (STM)
Email: strongerthanmed@gmail.com
We may update this policy from time to time. The latest version will be published on our website.
This policy is subject to applicable consumer-protection laws. Where those laws provide rights that cannot be excluded or limited, those rights will continue to apply.