Privacy Policy

Last Updated: November 1, 2026

1. Introduction

Stronger Than Medicine (“STM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our store.

Our online store is powered by Shopify, and our products are produced and fulfilled by Printful. These services help us operate our store, process orders, and deliver products to customers.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable privacy laws and your legal rights.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information you voluntarily provide, including:

• Contact information: Your name, email address, shipping address, billing address, and phone number when provided.
• Order information: Products purchased, order details, payment status, shipping information, and order history.
• Customer support information: Messages, questions, photos, and other information you provide when contacting us.
• Account information: Information associated with a customer account, if you create one.
• Other information: Information you choose to provide when participating in our website features or communicating with us.

Payment Information

Payments are processed through the payment providers available at checkout. We receive information needed to manage and confirm orders, such as payment status and transaction details. Payment information may be collected and processed directly by the relevant payment provider.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address and device information.
• Browser type and operating system.
• Pages viewed, products viewed, and interactions with our website.
• Referral sources and general usage information.
• Cookie identifiers and similar technologies, where applicable.

The information collected depends on your device, browser, privacy settings, and the technologies used on our website.

3. How We Use Personal Information

We may use personal information for the following purposes:

• Order processing: To accept, process, manage, and fulfill purchases.
• Shipping and delivery: To provide the information needed to produce, pack, ship, and deliver your order.
• Customer service: To respond to questions, resolve order issues, and provide support.
• Payments and fraud prevention: To facilitate payment processing, verify transactions, and help detect or prevent fraudulent or unauthorized activity.
• Website operations: To maintain, troubleshoot, and improve our website and shopping experience.
• Communications: To send order confirmations, shipping notifications, service messages, and responses to your inquiries.
• Marketing: Where permitted by law and consistent with your preferences, to provide promotional communications or relevant offers.
• Legal obligations: To comply with applicable laws, respond to lawful requests, and protect our rights and the rights of others.
• Business operations: To administer our store, maintain records, and evaluate our products and services.

We do not use personal information for purposes that are incompatible with this policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website usage, and provide relevant features.

These technologies may help us:

• Keep shopping cart and checkout features working.
• Remember certain preferences.
• Understand how visitors use our website.
• Support security and fraud prevention.
• Measure the performance of website features or marketing, where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

5. How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our store, provide services, or fulfill orders.

These parties may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify processes certain information to provide store, checkout, payment-related, security, and other platform services.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.

Printful

We use Printful to produce and fulfill our print-on-demand products. When you place an order, we share the information necessary for fulfillment, which may include your name, shipping address, order details, and other relevant information.

Printful uses this information to produce, pack, and ship your products and provide related fulfillment services.

Payment and Shipping Providers

Information may be shared with payment processors, shipping carriers, and other providers when necessary to process payments, deliver orders, and resolve shipping issues.

Professional and Technical Service Providers

We may share information with service providers that support our website, customer communications, security, analytics, or other business operations, where applicable.

Legal and Business Reasons

We may disclose personal information when required by law, in response to valid legal processes, to protect our rights or the safety of others, or in connection with a business transfer where legally permitted.

We do not sell personal information to third parties in exchange for money. Depending on the services and technologies enabled on our website, certain data sharing for advertising or analytics may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will honor legally required opt-out rights.

6. Shopify's Role

Our store operates on Shopify's platform. Shopify may collect and process personal information in connection with its services and may process information according to its own privacy practices.

Your information may be processed by Shopify and its service providers in locations outside your state or country, subject to applicable legal protections.

To learn more about Shopify's privacy practices or available privacy choices, please visit Shopify's Privacy Policy.

7. International Data Transfers

Our service providers may process or store personal information in countries other than the country in which you reside.

Privacy laws in those locations may differ from the laws where you live. Where required, appropriate safeguards will be used for international transfers of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, or accounting obligations.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer needed, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Data Security

We use reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

You should use care when transmitting personal information online and contact us if you believe your information or order has been compromised.

10. Your Privacy Rights

Depending on where you live, you may have legal rights regarding your personal information. These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain personal information.
• Requesting a copy of certain information in a portable format.
• Objecting to or restricting certain processing.
• Opting out of certain targeted advertising, sale, or sharing of personal information, where applicable.
• Withdrawing consent where processing is based on consent.
• Appealing certain privacy-related decisions, where required by law.

These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding to a request.

To submit a privacy request, email strongerthanmed@gmail.com with the subject line “Privacy Request.” Please describe your request without including sensitive information that is not necessary to identify the issue.

You may also have privacy choices available through Shopify or your browser settings.

11. Marketing Communications and Opt-Outs

If we send promotional emails, you may opt out by following the unsubscribe instructions in the message.

Even if you opt out of marketing communications, we may still send non-promotional messages needed to complete an order, provide customer service, or communicate important service information.

Where applicable, you may also use browser privacy controls or legally recognized opt-out preference signals, such as Global Privacy Control (GPC), to exercise certain privacy rights. The effect of these signals depends on applicable law and the technologies used on our website.

12. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under the age at which they may legally provide it without parental consent.

If you believe a child has provided personal information to us inappropriately, please contact us at strongerthanmed@gmail.com. We will review the request and take appropriate steps as required by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy policies and practices, which we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. Any changes will take effect when the revised policy is published, unless otherwise stated or required by law.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Stronger Than Medicine

Email: strongerthanmed@gmail.com

You may also contact us through the Contact Us form on our website.

We aim to respond to inquiries within one business day, Monday through Friday. Response times may vary depending on the nature of your request.

Stronger Than Medicine
Healing Starts With Loving Hearts.
Designed to Inspire Positive Change.